Steps Guide on How to Retrieve Forgotten KRA Pin

How to Retrieve Forgotten KRA Pin, Reset Password and Retrieve forgotten Email Address.

Change of email address can be initiated by the taxpayer. On the taxpayers profile under registration, the taxpayer is allowed to amend PIN details.

If you have forgotten your KRA account password, email, or whatsoever credentials you used during registration, keschoolinfo is here to guide you through those challenges. Keep reading.

Follow the steps below, to retrieve your KRA Password;

How to change your KRA Email Address in your KRA Portal

  • To change your KRA email address, log in to your KRA Portal click on the Registration Tab.
  • Click on the Amend PIN Details and a new window opens.
  • The e-amendment of registration form will open. Click to open the online form. Check the box beside the PIN field to view all the editable sections. All the amendable fields will be shown, Tick the Checkbox with the basic information part
  • Click on the Principal Contact details and type your new KRA email address.
  • Click on the submit icon. You will receive a notification you that you have entered a new KRA email as the main email address on iTax Portal.
  • Click the OK button.
  • You will get a notification confirming the finalization of the KRA email address change in the KRA Portal.
  • After the KRA Personnel verifies and approves the KRA email change, an email will be sent to you with a downloadable PIN certificate with the updated email address.

KRA Password Reset FAQS

How can I change the current email address from the one I registered with in iTax?

Change of email address can be initiated by the taxpayer. On the taxpayers profile under registration, the taxpayer is allowed to amend PIN details.

In case I forget my password what can I do?

Go to the iTax log in page and select forgotten password. You will be asked for the security question you used when registering for the first time. Once you submit the information successfully, new log in credentials will be sent to your registered email address.

How can I change my password if I have forgotten my security question?

The taxpayer is required to send this PIN to KRA for password and security question reset through:

Email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke

Or;

Call 020 2390919 and 020 2391099 and 0771628105

Or;

Visit the nearest KRA office.

What do I do if my Pin is locked?

All blocked password are reset automatically within 24 hours.

Alternatively the taxpayer is can send this PIN to KRA to be unlocked reset through:

Email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke

Or;

Call 020 2390919 and 020 2391099 and 0771628105

Or;

Visit the nearest KRA office.

At what age does one obtain a KRA PIN?

A PIN is issued upon acquisition of valid identification documents (e.g ID card)

What is the requirement for one to obtain a KRA PIN?

Valid identification documents (National ID card for residents, Alien ID for non-Kenyan residents, Certificates of registrations for non-individuals)

What should I do if I forget my password?

Go to the iTax log in page and click on forgot password link, answer the security stamp arithmetic and new log in credentials will be sent to your registered email address.

How can I change the current email and physical address information on iTax?

Change of email address can be initiated form the iTax profile, under Registration- Amend PIN details. Once the process is initiated by the taxpayer, a task is created for approval by a KRA officer.

How can limited partnerships whose partners are non individuals register for PINs on iTax?

Select Business Type as Others and Business Sub Type as Partnerships. Capture the partners PIN under the Directors/Associates. Enter the profit sharing ratio and click on the ADD button, and proceed to add the second PIN.

NOTE: At the moment, this is only workable for new registrations but not iPage update.

My PIN has been stopped on iTax. What should I do?

Kindly contact your tax station for clarification on this.

My name has been wrongly spelled in iTax, What do I do?

The taxpayer is required to send his PIN together with scan colored copies of his original ID card or certificate of incorporation for data correction through the email callcentre@kra.go.ke

I am a Non- Kenyan Non- Resident whose name was captured wrongly on iTax. Is there a way to correct this?

We currently do not have an amendment function for names for those PINs linked to passports.

Needs Assistance?

Kindly Visit the Kra Office nearest to you, or kindly drop a comment below, we will respond to you ASAP.

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